Delivery & Return Policy

Delivery

Where We Deliver

We currently deliver across India.

Order Processing

All orders are processed and dispatched within 1–2 working days, provided the product is ready to ship.

Orders placed on Sundays and public holidays will be processed on the next working day.

Delivery Timeline

Once your order has been dispatched, delivery usually takes up to 4 working days, depending on your location and courier service.

Delivery timelines may occasionally vary due to circumstances beyond our control, including courier delays, weather conditions, public holidays or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery location and applicable shipping rates.

Tracking Your Order

Once your order has been dispatched, tracking details will be shared with you so you can track your shipment.

If You Are Unavailable During Delivery

If you are unavailable when the courier attempts delivery, the courier may make another delivery attempt or hold the parcel at the nearest courier facility, depending on the courier’s delivery procedure.

Please ensure that the contact details and delivery address provided at checkout are accurate and that someone is available to receive the order.

Exchange Policy

No Returns

Tamira does not accept returns.

We offer exchanges only in accordance with the conditions mentioned below.

Exchange Window

Exchange requests must be raised within 2 working days of receiving your order.

Requests made after this period will not be accepted.

Size Exchanges

Size exchanges are allowed only if the required size is available in stock.

If the requested size is unavailable, the order cannot be exchanged or refunded.

Each order is eligible for one exchange only.

Conditions for Exchange

To be eligible for an exchange, the product must:

• Be unused and unworn.
• Not have been washed or altered.
• Be free from perfume, makeup, stains or any other marks.
• Have the original tags attached.
• Be returned in its original packaging and condition.
• Not show any signs of damage caused after delivery.

Products that have been worn, washed, altered, stained, damaged or otherwise used will not be accepted for exchange.

Sale and discounted products are also eligible for exchange, subject to size availability and the conditions mentioned above.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us within 2 working days of delivery.

An unboxing video is mandatory for such claims. The video should clearly show the package from the time it is opened and the product received.

This helps us verify the issue and process your request smoothly.

If the issue is confirmed to be from Tamira’s side, we will arrange a replacement and bear the applicable return shipping charges.

If the correct replacement is unavailable, a refund will be provided for the affected product, subject to approval.

Exchange Shipping Charges

Size Exchange or Change of Mind

If you request an exchange because of a size preference or change of mind, the customer will be responsible for the applicable return and reshipping charges.

Damaged, Defective or Incorrect Product

If the issue is confirmed to be from Tamira’s side, Tamira will bear the applicable return shipping charges and arrange the replacement, subject to availability.

Refunds

Tamira does not offer refunds for general returns, size exchanges or change-of-mind requests.

A refund will be provided only when a product received is confirmed to be damaged, defective or incorrect and a suitable replacement is unavailable.

To be eligible for a refund:

• The issue must be reported within 2 working days of delivery.
• An unboxing video showing the package being opened and the product received must be provided.
• The issue must be verified and approved by the Tamira team.
• The product must not have been used, washed, altered or damaged after delivery.

Once the refund is approved, the refund will be processed to the original payment method used for the order.

Please allow 5–7 working days from the date of refund approval for the refund to be processed. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

No refund will be provided for size preferences, change-of-mind requests, products that have been used or washed, or exchange requests where the requested size is unavailable.

Important Note

Please carefully check the size chart and product details before placing your order.

Since Tamira offers exchanges only and does not accept general returns or refunds, we encourage you to contact us if you are unsure about sizing before placing your order.

By placing an order with Tamira, you acknowledge and agree to the terms of this Delivery & Exchange Policy.